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Help save someone’s life

The GoodSAM Responder app saves lives by letting you know that someone nearby needs hands-only CPR in the first critical minutes after cardiac arrest.

  • Hands only CPR

  • Help keep someone alive while an ambulance is on the way

Every second counts

Frequently Asked Questions

How does the GoodSAM Responder app work?

The GoodSAM app is available in Victoria and is integrated with Triple Zero (000) to quickly connect patients with help in the first vital minutes after a cardiac arrest. A GoodSAM Responder will receive an alert and is quickly directed to the location of the patient to start CPR and help keep the heart pumping until an ambulance arrives. The app will also let you know the location of the closest Automatic External Defibrillator (AED), if available.
If you are unable to accept the alert, you can decline and it will be sent to the next nearest GoodSAM Responder.

Don’t know CPR?

If it’s been a while since you’ve done CPR or CPR training, don’t worry. If you’ve got hands, all you need to do is push hard and fast in the middle of the person’s chest. You won’t be alone. When you arrive and commence CPR the Triple Zero (000) call taker will be on the phone to guide and support you while an ambulance is on the way.

You can watch this video to see just how easy it is to perform life-saving CPR. Or find a CPR training provider here.

Is it safe?

Your safety is a top priority. You will only be asked to attend a cardiac arrest when CPR is likely to improve the patient’s outcome.

If you feel uncomfortable or unsafe when approaching a scene or the patient, you are not obliged to provide assistance. The GoodSAM app allows you to reject or drop the call for help at any time.

Sometimes, Ambulance Victoria may send you a cancellation message when you’re on the way to a patient. For your safety, always follow these instructions.

All GoodSAM alerts are monitored by Ambulance Victoria’s 24 hour Communications Centre and will always be backed by the highest priority emergency ambulance response.

How to become a GoodSam Responder?

If you are willing and able to do hands-only CPR, you can save a life. All you need to do is download the free GoodSAM Responder app.

GoodSAM Responders must be over 18 and own a smartphone. You will only be alerted if you are nearby the person in cardiac arrest. You will be given the location of the emergency, and/or the location of the closest Automatic External Defibrillator (AED), if available.

You can literally re-start their heart and save a life.

It could be someone you know

If your neighbour’s heart stops beating, you could get it started again. That’s because if you’re nearby, you can begin life-saving CPR in the critical few minutes until medical help arrives.

Most of our responders tell us that hands-only CPR is not as scary as they thought it would be. And it’s been proven that any CPR is better than no CPR.

Lucy

I think it's so important to make use of people who can help in our community, to give everyone a fighting chance when ill. I joined GoodSAM to be there for people in their time of need.

Simply register as a GoodSAM Responder and you’ll join thousands of Victorians ready to save a life.
Once you have registered download the app.